Product Warranty

Your eyewear was designed in Berlin, and made with love in Italy, which is why we offer you a 2 year warranty.

Our warranty covers all problems related to manufacturing defects that occur during your ownership of the shades. Minor damage like scuffs and small dings are not covered, because that's a waste of perfectly good shades, and not sustainable.

If they break under normal use, we'll replace them for you. This warranty doesn't cover lost shades, but drop us a line and maybe we can give you a discount. We reserve the right to decide if your damage is covered under our lifetime warranty, but tell us a good story and we are likely to be pretty lenient.

Scroll down to submit your claim and please allow at least four weeks to process your claim.

Our frames are virtually indestructible, but all lenses can scratch if you adventure hard enough. The lenses are expensive , which is why we're not able to provide them for free under our 2 year warranty. But we do offer replacement lenses at a practical price, so that your shades can stay on your face and out of the bin. If you need lens cleaning tips, do let us know. Please don't send us your shades if you have scratched lenses.

To submit your warranty claim, please email us at hello@kleiderly.com.

Get in touch

If you cannot track your parcel online, or if you have questions, please contact us by e-mail at hello@kleiderly.com or by mail using the details provided below:

Kleiderly UG (haftungsbeschränkt) . c/o Factory Mitte HQ . Rheinsberger Str. 76/77 . 10115 Berlin