Returns Policy
We hope you enjoy our products, however we do understand that sometimes you need to send it back and request a refund.
Kleiderly UG’s Right of Withdrawal policy
You have the right to withdraw from this agreement within 14 days without giving any reason. The cancellation period is 14 days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Kleiderly UG, Rheinsberger Str 76, Berlin 10115, Germany, e-mail address: hello@kleiderly.com) of your decision to withdraw from this agreement by means of a clear statement (e.g., a letter sent by post, fax or email).
You may use the attached sample cancellation form, but it is not required. Should you choose to use the sample cancellation form, you will immediately receive confirmation of receipt of your cancellation (e.g. by email). In order to meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of your right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this agreement, we shall reimburse to you all payments we have received from you, including the delivery costs (excluded from reimbursement are additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery covered by us), immediately and no later than 28 days from the date on which the notification of your withdrawal from this agreement has reached us.
For this repayment, we will use the same means of payment as you used in the original transaction unless expressly agreed otherwise with you. You will not be charged fees for this repayment. We may withhold repayment until we have received the goods or until you have provided proof that you have returned the goods, whichever is the soonest.
You must send back or return the goods to us immediately at Kleiderly UG, Rheinsberger Str 76, 10115 Berlin, Germany and in any case no later than 14 days from the date on which you inform us of your withdrawal from this agreement. The deadline is met if you return the goods within 14 days.
You bear the direct costs of returning the goods. You are liable for a possible loss of value of the goods only if said loss of value is due to unnecessary handling of the goods beyond determination of nature, condition and functionality of the goods.
Exclusion of the withdrawal
The right of withdrawal does not apply to the following agreements:
- Agreements for the delivery of goods that are perishable or have a short expiration date.
- Delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Delivery of sealed goods which for health, safety or hygiene reasons are not suitable to be returned once the seal has been removed after delivery.
- Delivery of goods that after delivery are, due to their nature, irrevocably mixed with other goods.
In the event of a partial cancellation, the minimum order value valid for a reduction or discount based on a minimum order value shall be the total value of goods exempt from the cancellation. Should the order value fall below the minimum order value, the applied reduction or discount shall no longer be valid.
In the case of partial cancellation Kleiderly UG can demand from the purchaser an additional payment for delivery costs (for the original delivery from Kleiderly UG to the purchaser), if the remaining order value after cancellation (original order value minus the order value of returned goods) falls below the minimum amount for free delivery and if no delivery costs were calculated on the original order.
Cancellation Form
If you wish to withdraw from the agreement, please fill out this form and send it back to us.
To: Kleiderly UG, Rheinsberger Str 76, 10115 Berlin, Germany
I / we (*) hereby withdraw from the agreement concluded by me/us (*) concerning the purchase of the following goods (*) / the provision of the following service (*):
____________________________________________________________
Ordered on (*):______________________________________________
Received on (*):_____________________________________________
Name of consumer(s):_______________________________________
Address of consumer(s):_____________________________________
Signature of the consumer(s) (Only when notified in writing):
____________________________________________________________
(*) Delete as appropriate
End of the Right of Withdrawal policy Last updated: July 2021
We would like to point out that the right of withdrawal is only applicable to non-commercial customers (end consumers).
Get in touch
If you cannot track your parcel online, or if you have questions, please contact us by e-mail at hello@kleiderly.com or by mail using the details provided below:
Kleiderly UG (haftungsbeschränkt) . c/o Factory Mitte HQ . Rheinsberger Str. 76/77 . 10115 Berlin